Lost or damaged your order? Follow this guide to file a claim and request compensation.
Immediate Steps to Take
If your Hoobuy
How to Submit Your Claim
Hoobuy requires specific evidence to process your compensation request. Follow these steps to submit your claim through Hoobuy Support:
1. Gather Required Evidence
- For Damaged Items:
- Photos of the damaged external package.
- Photos of the damaged item itself.
- Photos showing the item inside its original internal packaging.
- For Missing/Lost Items:
- Screenshot of the tracking information showing delivered status.
- Confirmation (if applicable) from your local postal service or building management.
2. Contact Hoobuy Support
Access the support system through one of these methods:
- Use the "Contact Support""Help Center"
- Send a detailed email to the official Hoobuy support address.
- Utilize the live chat feature on their website, if available.
3. Present Your Case Clearly
When submitting, include all details:
- Your order number and tracking ID.
- A clear, concise description of the issue (missing or damaged).
- A list of the evidence files you are attaching.
- Your desired resolution (e.g., reshipment, refund, or partial compensation).
Attach all photographs and screenshots directly to your support ticket.
What Happens Next?
After submission, Hoobuy support will:
- Acknowledge receipt of your claim (typically within 24-48 business hours).
- Review the provided evidence and may request additional information.
- Investigate with the logistics carrier, which can take several business days.
- Communicate their decision and the proposed compensation method based on their Parcel Protection Policy.
Ready to find your next haul?